Case study · Pulse
A quality department that never sleeps.
Asks every customer how it went once the job is finished — and turns the answers into one number you can watch.
How it works
A short message when the work ends, a rating, one question. Anything bad reaches a human the same minute, before it shows up in a public review. Anything good points at exactly who to ask for one. Month after month you finally have a loyalty score — per manager, and for the product itself.
The numbers
43%
of customers actually reply
1 number
for loyalty, where before there was only a feeling
a whole team
of quality staff, replaced
before
the bad review is public, not after